Privacy Policy — How pkr098 Collects, Uses and Protects Your Personal Data

1. Introduction

1.1 This Privacy Policy ("Policy") describes how pkr098 ("we", "us", "our" or "the Platform") collects, processes, stores and protects personal data relating to users of the pkr098 website at pkr098.cam ("the Platform"). It also explains the rights available to you with respect to your personal data.

1.2 pkr098 is an English-language online gaming and sports betting platform designed for Pakistani players. We serve users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond. We recognise that Pakistani users entrust us with personal information and we take that responsibility seriously.

1.3 By accessing or using the Platform, creating an account or submitting any personal information through the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein, to the extent that such consent is required under applicable law.

1.4 This Policy should be read alongside our Terms & Conditions. In the event of a conflict between this Policy and the Terms & Conditions on matters of data handling, this Policy will prevail.

2. Definitions

• "Personal Data" — any information that identifies or is capable of identifying a natural person, directly or indirectly, including name, email address, device identifiers, IP address and financial account details.
• "Processing" — any operation performed on personal data, whether by automated or manual means, including collection, storage, use, disclosure, erasure and transfer.
• "Data Controller" — the entity that determines the purposes and means of processing personal data. For the purposes of this Policy, pkr098 and/or its operator partner acts as Data Controller.
• "Data Processor" — a third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "User" / "you" — any individual who accesses or uses the Platform, whether or not they have created a registered account.
• "KYC" — Know Your Customer: the identity and document verification process required to verify account holders and meet anti-money-laundering obligations.
• "Cookies" — small text files placed on your device by websites to store preference, session and tracking information.

3. Data We Collect

pkr098 collects personal data through several channels depending on how you interact with the Platform. The categories of data we may collect include:

3.1 Registration and Account Data

When you create a pkr098 account, we collect the information you provide during registration, which typically includes: full legal name, date of birth, email address, chosen username, and any other fields required by the registration form. This data is necessary to create and manage your account.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer process — required before withdrawals and as part of account compliance — we may collect copies of: a valid government-issued identity document (such as a national identity card or passport), proof of address documentation, and in some cases proof of payment method ownership. This data is processed to verify your identity, prevent fraud and meet applicable anti-money-laundering obligations.

3.3 Transaction and Financial Data

We collect records of deposits, withdrawals, wagers and related financial transactions conducted through the Platform. We do not store full payment card numbers or complete bank account credentials. Payment processing is handled by the operator's cashier and third-party payment service providers under their own data protection frameworks.

3.4 Technical and Usage Data

When you access the Platform, we automatically collect certain technical data including: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, session duration and click data. This data helps us maintain Platform security, diagnose technical issues and improve the user experience.

3.5 Communications Data

If you contact our support team via Live Chat or email, we retain records of that correspondence including the content of your messages, contact details and the date and time of communication. This helps us resolve queries and maintain service quality.

3.6 Marketing Preferences

Where you have opted in to receive marketing communications from pkr098, we store your contact details and preference data for that purpose. You may withdraw consent for marketing communications at any time.

4. How We Process Your Data

We use the personal data we collect for the following purposes:

5. Legal Basis for Processing

5.1 Contract Performance. Processing your registration data, KYC information, and transaction records is necessary to perform the contract between you and pkr098, namely the provision of the Platform and its gaming and betting services.

5.2 Legal Obligation. Certain data processing activities — particularly KYC verification and anti-money-laundering record-keeping — are required by the laws applicable to the operator's licensed jurisdiction. We process data for these purposes to comply with those legal obligations.

5.3 Legitimate Interests. We process technical and usage data for Platform security, fraud detection and service improvement on the basis of our legitimate interests in operating a secure and functional Platform, where those interests are not overridden by your rights and freedoms.

5.4 Consent. Where we process data for marketing communications or non-essential cookies, we do so on the basis of your consent. You may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Third Parties

6.1 pkr098 does not sell personal data to unrelated third parties for their own commercial use. We may share your data with the following categories of third parties where necessary:

• Operator Partners: The underlying gaming and betting operator(s) through whose platforms pkr098 services are delivered may receive your account and transaction data as necessary for service provision and regulatory compliance.
• Payment Service Providers: Data necessary to process deposits and withdrawals is shared with the relevant payment processors. Each provider operates under its own privacy framework.
• Identity Verification Services: KYC documentation may be processed by third-party identity verification providers acting as Data Processors on our behalf under contractual data-processing agreements.
• Technology Service Providers: Hosting, analytics, customer support tooling and security service providers may have access to certain data as necessary to provide those services, subject to confidentiality obligations.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to regulators, law enforcement bodies or government authorities where required by applicable law or a valid legal order.
• Professional Advisers: Legal, financial and compliance advisers may access data on a confidential basis where necessary for the provision of professional services to pkr098.

6.2 In all cases where data is shared with third-party service providers, we take reasonable steps to ensure that those parties apply appropriate data protection standards consistent with this Policy.

7. Cookies and Tracking Technologies

7.1 pkr098 uses cookies and similar technologies (including web beacons and local storage) on the Platform. Cookies are small data files stored on your device that help the Platform recognise you, remember your preferences, and collect information about how you use the site.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies, login state cookies and security tokens. You cannot opt out of these without ceasing to use the Platform.
• Analytical / Performance Cookies: Used to understand how users interact with the Platform — which pages are visited most, where users navigate from and to, and how long sessions last. This data is aggregated and used for service improvement. These cookies require your consent where applicable.
• Functional / Preference Cookies: Used to remember your settings and preferences — such as language preference, display settings and responsible gambling limit configurations — so you do not need to reset them each visit.
• Marketing / Targeting Cookies: Where applicable and consented to, these may be used to deliver relevant promotional content. pkr098 does not use third-party advertising networks that are unrelated to this Platform.

7.3 You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impair Platform functionality. Most modern browsers allow you to view, delete or block cookies — refer to your browser's help documentation for instructions specific to your device.

8. Data Retention

8.1 We retain your personal data for as long as your account is active and for such additional periods as are necessary to comply with our legal obligations, resolve disputes, enforce our agreements and meet regulatory requirements applicable to the operator's license jurisdiction.

8.2 Account data and transaction records are typically retained for a minimum period after account closure in order to meet anti-money-laundering and gaming regulation record-keeping requirements. The applicable retention period is determined by the laws of the operator's license jurisdiction.

8.3 Where data is retained solely for backup, archival or legal compliance purposes after your account is closed, access to that data is restricted to authorised personnel only.

8.4 Marketing preference data is retained until you withdraw your consent or until we have no further legitimate basis for retaining it, whichever comes first.

8.5 Technical and usage data may be retained in anonymised or aggregated form for analytical purposes after the retention period for identifiable data has expired.

9. Your Rights Over Your Personal Data

Subject to applicable law and certain exceptions, you have the following rights with respect to your personal data held by pkr098. To exercise any of these rights, please contact our support team using the details in Section 15.

10. International Data Transfers

10.1 pkr098 is operated by an entity in a jurisdiction that may differ from Pakistan. Your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which the operator holds its gaming licence.

10.2 Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate data protection safeguards are in place, which may include contractual data protection clauses, standard contractual clauses recognised under applicable data protection law, or transfers to jurisdictions recognised as providing an adequate level of data protection.

10.3 By using the Platform and providing personal data, you acknowledge and consent to the international transfer of your data as described in this section.

11. Minors and Under-Age Users

11.1 The Platform is strictly intended for adults aged 18 and over, or the higher minimum age required by the operator's license jurisdiction. pkr098 does not knowingly collect personal data from minors.

11.2 If we become aware that personal data has been submitted by a person below the minimum age threshold, we will take steps to delete that data and close the associated account without delay.

11.3 If you believe a minor has submitted personal data through the Platform, please contact our support team immediately at the details provided in Section 15.

12. Data Security

12.1 pkr098 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include encryption of data in transit and at rest, access controls restricting data access to authorised personnel, regular security reviews and incident response procedures.

12.2 Notwithstanding the foregoing, no internet-based transmission or digital storage system is entirely secure. We cannot guarantee absolute security of data transmitted to or from the Platform. You use the Platform at your own risk with respect to data transmission.

12.3 You are responsible for maintaining the security of your account credentials. Do not share your password with anyone. If you suspect your account has been compromised, contact our support team immediately.

13. Third-Party Links and External Services

13.1 The Platform does not include outbound links to unrelated third-party websites. Any contextual references to external services — such as payment providers including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are text references only and are not active links to those services.

13.2 When you use a payment provider to make a deposit or withdrawal, you are interacting with that provider's own platform, which is governed by its own terms and privacy policy. pkr098 is not responsible for the data practices of any third-party payment service providers or financial institutions.

14. Changes to This Privacy Policy

14.1 pkr098 reserves the right to update this Privacy Policy at any time. Where we make material changes, we will endeavour to notify registered users via the Platform or by email to the address associated with your account.

14.2 The review date at the top of this Policy reflects when it was last updated. We encourage you to review this Policy periodically. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms, to the extent permitted by applicable law.

14.3 If you do not agree with changes to this Policy, you should cease using the Platform and may request account closure by contacting our support team.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to raise a privacy-related concern, please contact the pkr098 support team using the following details:

Our support team is available around the clock and can assist in both English and Urdu. For responsible gambling enquiries, please also visit our Responsible Gambling page.